Terms and conditions of the rental service

Our terms and conditions apply from the moment we send the booking confirmation. If you cancel your reservation at that time, cancellation fees will be charged. You can make changes to your reservation through our email info@arcoboats.com.

Fuel not included, the amount consumed will be paid when returning the boat.

1. Reservations and Payments: The validity of the rental contract is subject to the effective payment of the amounts stipulated therein.

2. Insurance: The boat is insured, the conditions of the insurance, assumptions that it covers and indemnities, are those that appear in the corresponding policy.

3. The lease period: It may not be varied except with the consent of the lessor. In the event of requesting cancellation of the contract, the lessee will lose the amounts paid on account, unless it was due to ownership.

4. Use of the boat: The lessee undertakes to use the boat properly as legislated by the Navy, Customs, Police and Health authorities of the ports it visits, as well as in its navigation. The lessee claims to be in possession of the necessary knowledge for the navigation that he intends to carry out.

5. Reserves the right not to make the boat available to the client, if the skipper does not seem to have the necessary expertise and competence, despite the titles presented.

6. The right is reserved not to make the boat available to the client if the weather conditions are not suitable for it (winds of more than 10 knots and waves of more than 0.3 meters). That is to say, it will not be possible to navigate in conditions superior to those indicated.

7. The entrance to ports other than the base port, as well as the approach to the beaches exceeding the limit established by the buoys is not allowed. Otherwise, the owner reserves the right not to return the deposit.

8. The lessee agrees to use the boat and its accessories properly, is responsible for any damage caused by misuse or improper handling.

9. If the lessee or someone in his group incurs in behavior or attitude that causes a risk to the safety of navigation, the boat must return to port immediately without the right to any reimbursement by the lessor.

10. Fuel and extra services. Expenses for fuel and extra services will be detailed in each budget.

11. Funding. You will not be able to leave the ship at any time.

12. Force majeure and breakdowns. The right is reserved not to make the boat available to the client due to force majeure or breakdown of the reserved boat, in which case the company will present, if possible, other options or the refund of the amount paid.

13. Type of rental: Without skipper.

The skipper will be passenger number 1, with a navigation degree, Skipper of Recreational Vessels (PER). A copy of the employer's degree and DNI/passport must be provided.

14. Navigation zone: zone 5 (5 miles from the coast).

Cancellations and returns

Cancellations

Marbella Rental Boat reserves the right to accept or reject any reservation request for any reason, including, but not limited to, the availability of a reservation, an error in the price or in the description or image of the service, or for any error in the reserve.
 
You can cancel or modify a reservation up to 48 hours after making the reservation. In the case of cancellations, the previous payment made by the web will not be refunded under any circumstances.
 
In case of not showing up at the agreed time, Marbella Rental Boat will retain the total rental cost already paid. The impossibility of attending the contracted service or an error when making the acquisition, will not be valid reasons to proceed with the return. Excluded from this case are those that derive from an error attributable to Marbella Rental Boat or in cases of force majeure, especially meteorological causes that prevent the service from being carried out.
 
In the event that the holder does not exchange a one-day voucher with the date of the indicated activity, it will be considered expired, and its exchange will not be possible. In this case, the holder will not be entitled, under any circumstances, to a refund of the amount paid.

Changes, alterations or cancellations of the service

– Adverse weather conditions (bad weather or poor visibility) that do not allow the activity to be carried out safely.

– Breakdowns in the boat that do not allow a safe performance of the activity
– Participants not fit to carry out the activity safely (eg people in a state of intoxication)

reservation process

a. If you want to make a reservation, you can contact us in several ways: by phone directly or on our website www.solboat.com.
b. A booking is made, and our terms and conditions apply in full, from the moment we send a booking confirmation.
c. Regardless of whether you book alone or as a member of a group, we will deal exclusively with the owner for post-booking correspondence including change notifications, such as changes, corrections or cancellations. The holder is responsible for ensuring the accuracy of the personal or other information provided about any person traveling (in connection with the reservation), as well as for sending all travelers on said reservation any information about the reservation and any changes that is made about it, such as, for example, information about changes in schedules or copies of reservation confirmations.

Privacy Policy

The Owner informs you about its Privacy Policy regarding the treatment and protection of personal data of users and customers that may be collected during navigation, when buying a product or when contracting a service through the Website: http://arcoboats.com

In this sense, the Holder guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD GDD) . It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD).

The use of the website implies acceptance of this Privacy Policy as well as the conditions included in the  Legal Notice.

 

Responsible identity

  • Responsible: MARIO FIORE RAFFAELE.
  • NIF: X9222179F
  • Address: Calle Alemania n.1 building albatros II floor 2N. 29630 Benalmadena.
  • Email: info@arcoboats.com
  • Contact phone: +34 640662559
  • Website:  http://arcoboats.com

 

Principles applied in data processing

In the processing of your personal data, the Holder will apply the following principles that comply with the requirements of the new European data protection regulation (RGPD):

  • Principle of legality, loyalty and transparency: The Owner will always require consent for the processing of personal data, which may be for one or more specific purposes about which the Owner will inform the User in advance with absolute transparency.
  • Principle of data minimization: The Holder will request only the data strictly necessary for the purpose or purposes that are requested.
  • Principle of limitation of the conservation period: The Holder will keep the personal data collected for the time strictly necessary for the purpose or purposes of the treatment. The Owner will inform the User of the corresponding conservation period according to the purpose.
    In the case of subscriptions, the Holder will periodically review the lists and eliminate those inactive records for a considerable time.
  • Principle of integrity and confidentiality: The personal data collected will be treated in such a way that its security, confidentiality and integrity is guaranteed.
    The Owner takes the necessary precautions to prevent unauthorized access or improper use of its users' data by third parties.

 

Obtaining personal data

To browse the website, you do not need to provide any personal information.

The cases in which you do provide your personal data are the following:

  • By contacting through the contact forms or sending an email.
  • When buying a product or contracting a service.

 

Rights

The Owner informs you that regarding your personal data you have the right to:

  • Request access to stored data.
  • Request a rectification or cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.

You cannot exercise the right to data portability.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any client, subscriber or collaborator who has provided their data at any time, can contact the Owner and request information about the data that you have stored and how you have obtained them, request the rectification of the same, oppose the treatment, limit its use or request the cancellation of these data in the files of the Holder.

To exercise your rights, you must send your request together with a photocopy of your National Identity Document or equivalent to the email address: info@arcoboats.com

The exercise of these rights does not include any data that the Holder is obliged to keep for administrative, legal or security purposes.

You have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Agency for Data Protection, if you consider that the processing of personal data that concerns you violates the Regulation.

 

Purpose of the processing of personal data

When you connect to the Website to send an email to the Owner, subscribe to your newsletter or contract a product or service, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, name and surname, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by — IONOS — only as described on the pages:

The personal data and the purpose of the treatment by the Holder is different according to the information capture system:

  • Contact forms: The Holder requests personal data, which may include: name and surname, email address, telephone number and website address in order to answer User queries, offer information and product demonstrations. and services of the Holder, including budgets.
    For example, the Owner uses these data to respond to messages, doubts, complaints, comments or concerns that Users may have regarding the information included on the Website, the products and services provided through the Website, the processing of personal data, questions regarding the legal texts included in the Website, as well as any other query that the User may have and that is not subject to the conditions of the Website or the contracting conditions.
  • Forms for contracting products or services: The Holder requests personal data, among which may be: name and surname, identity document (tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number and payment data (payment methods or bank details) in order to maintain a commercial relationship with the User, send orders, provide contracted services and to bill and collect payments. the contracted products or services.

There are other purposes for which the Holder processes personal data:

  • To guarantee compliance with the conditions set out on the Legal Notice page and the applicable law. This may include the development of tools and algorithms that help the Website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this Website.
  • To analyze user navigation. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to the User's computer when browsing the Website, the characteristics and purpose of which are detailed on the page of Cookies Policy.
  • To manage social networks. The Owner has a presence on social networks. If you become a follower on the Holder's social networks, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and that you have previously accepted.
    You can consult the privacy policies of the main social networks in these links:

    The Holder will process your personal data in order to correctly manage your presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of social networks allow.

    In no case will the Owner use the profiles of followers on social networks to send advertising individually.

 

Personal data security

To protect your personal data, the Holder takes all reasonable precautions and follows the best practices in the industry to prevent their loss, misuse, improper access, disclosure, alteration or destruction of the same.

The website is hosted by: IONOS. The security of the data is guaranteed, since they take all the necessary security measures for it. You can consult their privacy policy for more information.

The Owner informs the User that their personal data will not be transferred to third organizations, with the exception that said transfer of data is covered by a legal obligation or when the provision of a service implies the need for a contractual relationship with a person in charge of treatment. In the latter case, the transfer of data to the third party will only be carried out when the Owner has the express consent of the User.

However, in some cases collaborations with other professionals may be made, in those cases, consent will be required from the User informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest security standards.

 

Content from other websites

The pages of this website may contain embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed an additional third-party tracking code, and monitor your interaction using this code.

 

Cookies Policy

For this website to function properly you need to use cookies, which is information that is stored in your web browser.

You can consult all the information related to the policy of collection and treatment of cookies on the page of Cookies Policy.

 

Legitimation for data processing

The legal basis for the processing of your data is:

  • The consent of the interested party.
  • Execution of the contract or the application of pre-contractual measures with the interested party, in order to provide a product or service purchased to the Holder.
  • To comply with legal obligations.

 

Categories of personal data

The categories of personal data that the Owner deals with are:

  • Identifying data.
  • Specially protected data categories are not treated.

 

Preservation of personal data

The personal data provided to the Holder will be kept until they request its deletion.

 

Recipients of personal data

  • Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google").
    Google Analytics uses "cookies", which are text files located on your computer, to help the Owner analyze the use made by Users of the Website. The information generated by the cookie about the use of the website (including the IP address) will be directly transmitted and stored by Google on servers in the United States.
    More information in: https://analytics.google.com

You can see how Google manages privacy regarding the use of cookies and other information on the Google Privacy Policy page: https://policies.google.com/privacy?hl=es

You can also see a list of the types of cookies used by Google and its partners and all the information regarding their use of advertising cookies at:

 

Web navegation

When browsing the Website, non-identifying data may be collected, which may include the IP address, geolocation, a record of how the services and sites are used, browsing habits and other data that cannot be used to identify you.

The website uses the following third-party analysis services:

  • Google Analytics.

The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to collect demographic information.

The Owner is not responsible for the processing of personal data made by the web pages that can be accessed through the different links that the Website contains.

 

Accuracy and veracity of personal data

You undertake that the data provided to the Holder are correct, complete, exact and current, as well as to keep them duly updated.

As a User of the Website, you are solely responsible for the veracity and correctness of the data sent to the Website, exonerating the Owner of any responsibility in this regard.

 

Acceptance and consent

As a User of the Website, you declare that you have been informed of the conditions on the protection of personal data, accept and consent to their treatment by the Owner in the manner and for the purposes indicated in this Privacy Policy.

To contact the Owner, subscribe to a newsletter or make comments on this website, you have to accept this Privacy Policy.

 

Changes to the Privacy Policy

The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices.

These policies will be in effect until they are modified by others duly published.

Legal Notice

The Owner informs you about its Privacy Policy regarding the treatment and protection of personal data of users and customers that may be collected during navigation, when buying a product or when contracting a service through the Website: http://arcoboats.com

In this sense, the Holder guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights (LOPD GDD) . It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD).

The use of the website implies acceptance of this Privacy Policy as well as the conditions included in the  Legal Notice.

 

Responsible identity

  • Responsible: MARIO FIORE RAFFAELE.
  • NIF: X9222179F
  • Address: Malaga – Spain.
  • Email: info@arcoboats.com
  • Contact phone: +34 640662559
  • Website:  http://arcoboats.com

 

Principles applied in data processing

In the processing of your personal data, the Holder will apply the following principles that comply with the requirements of the new European data protection regulation (RGPD):

  • Principle of legality, loyalty and transparency: The Owner will always require consent for the processing of personal data, which may be for one or more specific purposes about which the Owner will inform the User in advance with absolute transparency.
  • Principle of data minimization: The Holder will request only the data strictly necessary for the purpose or purposes that are requested.
  • Principle of limitation of the conservation period: The Holder will keep the personal data collected for the time strictly necessary for the purpose or purposes of the treatment. The Owner will inform the User of the corresponding conservation period according to the purpose.
    In the case of subscriptions, the Holder will periodically review the lists and eliminate those inactive records for a considerable time.
  • Principle of integrity and confidentiality: The personal data collected will be treated in such a way that its security, confidentiality and integrity is guaranteed.
    The Owner takes the necessary precautions to prevent unauthorized access or improper use of its users' data by third parties.

 

Obtaining personal data

To browse the website, you do not need to provide any personal information.

The cases in which you do provide your personal data are the following:

  • By contacting through the contact forms or sending an email.
  • When buying a product or contracting a service.

 

Rights

The Owner informs you that regarding your personal data you have the right to:

  • Request access to stored data.
  • Request a rectification or cancellation.
  • Request the limitation of your treatment.
  • Oppose the treatment.

You cannot exercise the right to data portability.

The exercise of these rights is personal and therefore must be exercised directly by the interested party, requesting it directly from the Owner, which means that any client, subscriber or collaborator who has provided their data at any time, can contact the Owner and request information about the data that you have stored and how you have obtained them, request the rectification of the same, oppose the treatment, limit its use or request the cancellation of these data in the files of the Holder.

To exercise your rights, you must send your request together with a photocopy of your National Identity Document or equivalent to the email address: info@arcoboats.com

The exercise of these rights does not include any data that the Holder is obliged to keep for administrative, legal or security purposes.

You have the right to effective judicial protection and to file a claim with the supervisory authority, in this case, the Spanish Agency for Data Protection, if you consider that the processing of personal data that concerns you violates the Regulation.

 

Purpose of the processing of personal data

When you connect to the Website to send an email to the Owner, subscribe to your newsletter or contract a product or service, you are providing personal information for which the Owner is responsible. This information may include personal data such as your IP address, name and surname, physical address, email address, telephone number, and other information. By providing this information, you consent to your information being collected, used, managed and stored by — IONOS — only as described on the pages:

The personal data and the purpose of the treatment by the Holder is different according to the information capture system:

  • Contact forms: The Holder requests personal data, which may include: name and surname, email address, telephone number and website address in order to answer User queries, offer information and product demonstrations. and services of the Holder, including budgets.
    For example, the Owner uses these data to respond to messages, doubts, complaints, comments or concerns that Users may have regarding the information included on the Website, the products and services provided through the Website, the processing of personal data, questions regarding the legal texts included in the Website, as well as any other query that the User may have and that is not subject to the conditions of the Website or the contracting conditions.
  • Forms for contracting products or services: The Holder requests personal data, among which may be: name and surname, identity document (tax identification number, foreigner identification number, passport or residence permit), email address, postal address, telephone number and payment data (payment methods or bank details) in order to maintain a commercial relationship with the User, send orders, provide contracted services and to bill and collect payments. the contracted products or services.

There are other purposes for which the Holder processes personal data:

  • To guarantee compliance with the conditions set out on the Legal Notice page and the applicable law. This may include the development of tools and algorithms that help the Website to guarantee the confidentiality of the personal data it collects.
  • To support and improve the services offered by this Website.
  • To analyze user navigation. The Owner collects other non-identifying data obtained through the use of cookies that are downloaded to the User's computer when browsing the Website, the characteristics and purpose of which are detailed on the page of Cookies Policy.
  • To manage social networks. The Owner has a presence on social networks. If you become a follower on the Holder's social networks, the processing of personal data will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and that you have previously accepted.
    You can consult the privacy policies of the main social networks in these links:

    The Holder will process your personal data in order to correctly manage your presence on the social network, inform you of its activities, products or services, as well as for any other purpose that the regulations of social networks allow.

    In no case will the Owner use the profiles of followers on social networks to send advertising individually.

 

Personal data security

To protect your personal data, the Holder takes all reasonable precautions and follows the best practices in the industry to prevent their loss, misuse, improper access, disclosure, alteration or destruction of the same.

The website is hosted by: IONOS. The security of the data is guaranteed, since they take all the necessary security measures for it. You can consult their privacy policy for more information.

The Owner informs the User that their personal data will not be transferred to third organizations, with the exception that said transfer of data is covered by a legal obligation or when the provision of a service implies the need for a contractual relationship with a person in charge of treatment. In the latter case, the transfer of data to the third party will only be carried out when the Owner has the express consent of the User.

However, in some cases collaborations with other professionals may be made, in those cases, consent will be required from the User informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest security standards.

 

Content from other websites

The pages of this website may contain embedded content (for example, videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed an additional third-party tracking code, and monitor your interaction using this code.

 

Cookies Policy

For this website to function properly you need to use cookies, which is information that is stored in your web browser.

You can consult all the information related to the policy of collection and treatment of cookies on the page of Cookies Policy.

 

Legitimation for data processing

The legal basis for the processing of your data is:

  • The consent of the interested party.
  • Execution of the contract or the application of pre-contractual measures with the interested party, in order to provide a product or service purchased to the Holder.
  • To comply with legal obligations.

 

Categories of personal data

The categories of personal data that the Owner deals with are:

  • Identifying data.
  • Specially protected data categories are not treated.

 

Preservation of personal data

The personal data provided to the Holder will be kept until they request its deletion.

 

Recipients of personal data

  • Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google").
    Google Analytics uses "cookies", which are text files located on your computer, to help the Owner analyze the use made by Users of the Website. The information generated by the cookie about the use of the website (including the IP address) will be directly transmitted and stored by Google on servers in the United States.
    More information in: https://analytics.google.com

You can see how Google manages privacy regarding the use of cookies and other information on the Google Privacy Policy page: https://policies.google.com/privacy?hl=es

You can also see a list of the types of cookies used by Google and its partners and all the information regarding their use of advertising cookies at:

 

Web navegation

When browsing the Website, non-identifying data may be collected, which may include the IP address, geolocation, a record of how the services and sites are used, browsing habits and other data that cannot be used to identify you.

The website uses the following third-party analysis services:

  • Google Analytics.

The Owner uses the information obtained to obtain statistical data, analyze trends, administer the site, study browsing patterns and to collect demographic information.

The Owner is not responsible for the processing of personal data made by the web pages that can be accessed through the different links that the Website contains.

 

Accuracy and veracity of personal data

You undertake that the data provided to the Holder are correct, complete, exact and current, as well as to keep them duly updated.

As a User of the Website, you are solely responsible for the veracity and correctness of the data sent to the Website, exonerating the Owner of any responsibility in this regard.

 

Acceptance and consent

As a User of the Website, you declare that you have been informed of the conditions on the protection of personal data, accept and consent to their treatment by the Owner in the manner and for the purposes indicated in this Privacy Policy.

To contact the Owner, subscribe to a newsletter or make comments on this website, you have to accept this Privacy Policy.

 

Changes to the Privacy Policy

The Owner reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices.

These policies will be in effect until they are modified by others duly published.

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